Shipping policy

Country	Shipping fee
UK Standard	£4.99
UK Next Day Delivery*	£9.99
EU**  (Customs charges may now apply)	£14.99
US (Customs charges may now apply)	£18.99
Rest of the world***	£22.99

(*)UK Next Day Delivery: order before 11am Mon-Fri (delivery days are Mondays to Saturdays and excludes bank holidays). Orders placed after 11am on Friday will be dispatched on Monday. Please read terms and conditions below for exclusions.

(**) Europe includes
Andora, Austria, Belgium, Bulgaria, Bosnia And Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Lativa, Liechenstein, Lithuiania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

(***) Rest of World includes
Argentina, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Fiji, French Guiana, Hong Kong, India, Iran, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, Vietnam.

I have been asked to pay a duty fee to receive my delivery - what is this for?

Some countries charge a duty or tax on packages imported from the UK over a certain value. If your RAIA order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as RAIA cannot be held responsible for any tax payments. 

Where is my order?

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order. 

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at hello@raia.uk with you name and they will be able to help locate your order details.

My tracking number isn’t working, what shall I do?

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact hello@raia.uk with your name and order number.

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact hello@raia.uk with your name and order number.

Can I change my order?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team please contact hello@raia.uk as soon as possible with your order number and requested amends and we will do our best to help you.

What payment methods do you accept?

You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay, and Shop Pay. 

Which currency will I be charged in?

We currently only support GBP for items and shipping fees. For international currencies, please note your bank and payment method may apply the corresponding conversation rate of the currency you choose, and additional processing fees. 

Can I change my email or shipping address?

Yes! Send an email to hello@raia.uk with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by RAIA. All transactions take place via connections secured with the latest industry-standard security protocols.

I have asked for a refund. How will I be refunded?

Refunds are issued back to the debit or credit card used at checkout.